This Privacy Policy, which is subject to the Privacy Act 1988 and Australian Privacy Principles (APPs), regulates how Smartek Solutions Pty Ltd T/A Zero Energy Australia collects, uses, and discloses personal information.
Amendment
We may change, vary, or modify all or part of this Privacy Policy at any time at our sole discretion. It is your responsibility to check this Privacy Policy periodically for changes. If we adopt a new Privacy Policy, we will:
Purpose
Primary Purpose We collect your personal information to lawfully carry out our functions and activities and provide you our services (Primary Purpose).
Secondary Purposes In addition to the Primary Purpose, we may use the personal information we collect, and you consent to us using your personal information to:
What We Collect
Personal information we collect about you may include identification information such as your name, address, email address, phone number, usage data, and financial and payment information from our services. We will only collect, hold, use, or disclose your sensitive information with your consent or if you volunteer your sensitive information to us.
How We Collect
Your personal information may be collected:
Third-Party Collection
If we collect any personal information about you from someone other than you, we will inform you of the collection and the circumstances before, at, or as soon as reasonably practicable after we collect such personal information.
Authority
If you provide us with the personal information of another individual, you acknowledge and agree that the other individual:
Unsolicited Information
If we receive unsolicited personal information about you that we could not have collected in accordance with this Privacy Policy and the Privacy Act, we will, within a reasonable period, destroy or de-identify such information.
Minors
It is our policy to not collect personal information from persons under the age of 18 years or offer to send any promotional material to such persons. Parents and guardians are responsible for monitoring their children’s online activity.
Anonymity
If you would like to access any of our services on an anonymous or pseudonymous basis, we will take reasonable steps to comply with your request. However, you may be precluded from taking advantage of some or all of our services; and we will require you to identify yourself if:
Destruction
Subject to a legal requirement to the contrary, we will destroy or de-identify your personal information if:
Use
Primary Use
We will not use your personal information for any purpose for which you would not reasonably expect us to use your personal information. We will not sell, trade, rent, or license your personal information to third parties.
Victorian Energy Upgrades (VEU) Program Under the Victorian Energy Upgrades (VEU) program, Smartek Solutions Pty Ltd T/A Zero Energy Australia adheres to the telemarketing guidelines introduced from 1 May 2024. Smartek Solutions Pty Ltd T/A Zero Energy Australia will always seek consent to contact a client via telephone for telemarketing purposes. Consent for a telephone call lasts, unless otherwise specified, for 90 days from the date of enquiry or withdrawn prior to this date. During this time, Smartek Solutions Pty Ltd T/A Zero Energy Australia may contact the client via the supplied telephone number to discuss energy-efficient upgrades that relate to the initial enquiry. Withdrawing consent can be done by:
Direct Marketing
We will offer you a choice as to whether you want to receive direct marketing communications about services. If you choose not to receive these communications, we will not use your personal information for this purpose.
We will otherwise only use or disclose your personal information for the purposes of direct marketing if:
Disclosure
How We Disclose
We may disclose personal information, and you consent to us disclosing such personal information to:
Overseas Disclosure
We may, in some circumstances, send your personal information to overseas recipients to enable us to provide our services to you. Overseas recipients that may handle or process your data include (but are not limited to) the server hosts of our email services, cloud storage services, and the platforms. If we send your personal information to overseas recipients, we will take reasonable measures to protect your personal information from misuse, interference, loss, unauthorized access, or modification. However, you acknowledge and agree that if we disclose your personal information to overseas recipients, we are not obliged to take it.
Access and Correction
Access If you require access to your personal information, please contact us using our contact details below. You may be required to put your request in writing and provide proof of identity. We are not obliged to allow access to your personal information if:
If you make a request for access to personal information, we will:
If we refuse to give access to the personal information, we will give you a written notice that sets out at a minimum: