Smartek Solutions Pty Ltd (ABN 39 638 631 071), trading as Zero Energy Australia ("Zero Energy", "we", "our", or "us"), is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit www.zeroenergygroup.com.au, enquire about our products or services, or engage us for the supply and installation of heating, cooling, solar, battery, hot water, EV charging, and related energy solutions.
This Privacy Policy has been prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect personal information including, but not limited to:
Where required for government rebate programs, we may also collect information necessary to verify eligibility under applicable schemes.
2. How We Collect Information
We collect information directly from you when you:
We may also receive information from:
3. Why We Collect Your Information
We collect personal information to:
Where you have provided consent, we may also contact you regarding promotions, new products, maintenance reminders, and special offers.
4. Government Rebate Programs
Where your installation is completed under government incentive programs including but not limited to:
your information may be collected and shared with authorised organisations involved in administering these programs.
This may include:
Information is only shared where necessary to administer, verify, audit, or comply with applicable legislation.
5. Storage and Security of Information
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Your information may be securely stored using systems including:
Access is limited to authorised personnel and contractors who require the information to perform their duties.
6. Temporary Storage of Marketing Enquiries
Where you submit an enquiry through our website, advertising platforms, or online lead forms but do not proceed with a quotation or purchase, your information may be retained for up to 90 days for:
After this period, information may be securely deleted or anonymised unless:
Where participation in a government rebate or regulatory program requires longer record retention, your information will be retained for the period prescribed by applicable legislation or program requirements.
7. Marketing Communications
If you provide your consent, Zero Energy Australia may contact you regarding:
Communications may occur via:
We will only send marketing communications where permitted under Australian law.
8. Marketing Consent
By submitting your details through our website, online forms, advertisements, or enquiry pages, you provide your express consent for Zero Energy Australia to contact you regarding products and services that may be relevant to your enquiry.
This consent:
You may withdraw your consent at any time by: Email: support@zeroenergygroup.com.au or calling 1800 00 9376 (ZERO)
Withdrawal of consent will not affect communications already sent or processing required to fulfil contractual or legal obligations.
9. Cookies and Website Analytics
Our website uses cookies and similar technologies to:
We may use services including:
You may disable cookies through your browser settings, although this may affect website functionality.
10. Disclosure to Third Parties
We may disclose personal information where reasonably necessary to:
We do not sell your personal information to third parties.
11. Overseas Disclosure
Some technology providers used by Zero Energy Australia may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure personal information receives protection substantially similar to that required under Australian privacy law.
12. Access and Correction
You may request access to your personal information or request corrections if you believe it is inaccurate, incomplete, or out of date.
Requests can be made by contacting: Email:support@zeroenergygroup.com.au
We may require proof of identity before releasing information.
13. Data Retention
We retain personal information only for as long as reasonably necessary to:
Once information is no longer required, it will be securely destroyed, deleted, or de-identified where practical.
14. Complaints
If you believe your privacy has been breached, please contact us first so we can investigate.
Email: support@zeroenergygroup.com.au
We aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au
15. Changes to this Privacy Policy
Zero Energy Australia may update this Privacy Policy from time to time.
The latest version will always be available on our website, and the updated policy becomes effective upon publication.
Contact Us
Zero Energy Australia
Smartek Solutions Pty Ltd
ABN 39 638 631 071
Website: https://zeroenergygroup.com.au
Email: support@zeroenergygroup.com.au
Call Us: 1800 00 9376 (ZERO)
Website Marketing Consent Statement
By submitting this form, you acknowledge that you have read our Privacy Policy and consent to Zero Energy Australia contacting you by phone, SMS, and email regarding your enquiry, our products, services, government rebate programs, promotions, and special offers. Your consent remains valid for up to six (6) months unless withdrawn earlier. You may withdraw your consent at any time by emailing support@zeroenergygroup.com.au.
